On the flight deck of an aircraft carrier, it’s
not a matter of “if” an accident is going to happen,
it’s a matter of “when”. Therefore, countless
hours go into training for emergency situations.
The same holds true for your home and bad weather. Chances
are your property will someday be affected by a hurricane, tornado,
freak snow storm, or violent storm that produces flying debris,
downed trees, or large falling tree limbs. Will you be ready
when that emergency hits?
A scenario that happens frequently in southeastern Virginia
goes like this -- a fallen tree damages a home’s roof,
fencing and several windows. The homeowner searches frantically
for a roofing company, a tree removal company, a fencing company
or handyman, and a window company. Much time and energy is put
into finding these folks, and no research is conducted amidst
the mayhem. Conducting no research is like putting gas on an
unwanted fire. Things can go from bad to worse real fast when
working under unfamiliar emergency conditions.
The good news is that there are companies that handle all these
types of emergencies. For example, All-Area Roofing and Restoration
in Hampton Roads, Virginia, is designed to handle the above
scenario with one phone call to them. Chances are every region
in Virginia has several companies with the business model, resources
and expertise all under one roof to perform roof, window, fencing
and siding repairs, as well as tree removal.
Smart homeowners find their go-to company before an emergency
arises, talks with them, and has the companies emergency phone
number at their fingertips should the unfortunate happen to
their property.
Following are a few questions to ask the company that you will
be partnering with to get your home repaired in an emergency:
Do you do emergency repairs -- around the
clock?
You are looking for a company that is dedicated to helping victims
of storms by providing emergency roof repairs and tree removal.
Make sure they have a policy of being available 24 hours a day,
seven days a week. The ones that do understand that emergencies
do not obey the 9 to 5 clock. Find out what their normal response
time is to emergencies and let them know you are going to hold
them to that. A quick response ensures damage is kept to a minimum.
Roof, window or siding repairs need to be done quickly to prevent
water damage and possible mold growth.
What services do you perform?
You are looking for a multi-talented company that can provide
quality emergency repairs to your roof, siding, fence (wood
or chain link), and windows, as well as perform tree removal.
One company, one bill, one point of contact.
Are you a Class A Contractor?
Your state should have an agency like the Department of Professional
and Occupational Regulation that can verify a roofing company’s
contractor status, as well as a Complaint History if one exists.
Are you insured? If so by who?
You do not want to do business with a fly-by-night roofing company
that will leave you high and dry if something goes wrong. Make
sure they are insured by a reputable insurance company. Also
ask if the company has been issued a Performance Bond by the
insurer. For example, All Area Roofing & Restoration has
a $500,000 Performance Bond, which guarantees the company’s
work will be completed per the contract. A Performance Bond
is issued when a company has a proven track record for high-quality
work, management, and safety.
What is your experience level?
Look for experienced roofers, window repairman, and tree removers.
These types of jobs have dire consequences when done incorrectly.
The more experience the better. For example, All Area Roofing
and Restoration is owned by third-generation roofer Frank Sarpino.
His company has decades of solid training and industry know-how.
When it comes to a roofing, siding, fencing or window problem,
they’ve seen it all and know how to handle it.
Are you a member of the Better Business Bureau?
If the roofing contractor is a member of the BBB, go online
and check the BBB’s rating of the company, and also to
learn if they have any legal complaints against them.
Does your work come with a warranty?
You should get at least a 5-year warranty on the repaired area,
unless otherwise specified on your contract. Ask if you will
receive this warranty in a written, legal document.
What is your price?
You do not want a company that can repair the roof of your house
for $120. This could cost you more money in the long run due
to low quality work. A good rule of thumb is to get some quotes
and start researching the middle prices. The goal is to find
a company that can fix your emergency quickly, properly and
affordably.
Your home is one of your most important investments. Do you
know who you’re calling if the next large storm severely
damages your home?
Read what our customers have to say about our
work and service.
Timothy G. in Chesapeake, VA
Project: Renovate or Repair a Home
All Area Roofing was very responsive to my project needs. Dave answered
all of my questions to provide me a level of comfort in hiring their services.
I would definitely go with this company for any future work needed. Choosing
several words to describe them would be timely, efficient, courteous,
professional, quality workmanship.
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